Welcome to the Help Center
Capta Trade
FAQs
You can download the app from the Apple App Store or the Google Play App Store and easily create an account through the app, or by clicking on the registration box on the website.
You can verify your account through the CaptaTrade platform application – Settings. You will need to prove your identity and provide the required documents. Your account will be verified within less than 24 hours if the documents are correct.
You can’t do that since the purpose of a demo account is only for learning.
CaptaTrade has been reviewed, rated and regulated by the Saint Lucia Financial Services Commission (ECCB) and is subject to oversight and review by the above regulatory body.
There are no commissions on any transaction made on our platform.
No, you must be 18 years or older to start trading.
A lot is the standard unit size of a trade. In short, it’s a measure of the size of a trading position.
We always advise our traders that continuous learning is key to improving their trading skills. Therefore, we invite you to take advantage of our rich collection of educational resources and financial market analysis reports. You can also practice trading on our demo account.
We offer you the CaptaTrade Academy, which provides comprehensive explanations to help you get started in trading.
Funded accounts are a CaptaTrade service that allows clients to pay a small fee to participate in funded account challenges, providing traders with the opportunity to trade with higher levels of capital and reduce their financial risk.
Yes, you can copy professional trades through the app’s trade copying service.
Clients can create multiple live trading accounts and multiple demo trading accounts on the platform. This allows them to create and customize more than one trading account, for example:A cryptocurrency trading account – A professional copy trading account – A high-risk trading account – A low-risk trading account. Clients can easily separate each account from the others and manage the risks of each account individually.
You can contact technical support via live chat on the website, by opening a ticket in the help box, or by contacting support@captatrade.com by email.
The spread is the difference between the buy (ask) and sell (bid) price of a financial asset.
No, all you need is a computer or your smartphone.
Yes! The security of your funds and private information is our top priority at Capta Trade. The credit institutions we partner with are reliable and reputable. We are pleased to inform you that we take all necessary security measures to ensure that Capta Trade is one of the most secure financial systems on the market, regarding personal data, as well as trading funds and trading records. We assure you that we do not sell your data to any party. Our infrastructure is privately distributed across multiple cloud systems, with regular multi-level backups. We employ comprehensive firewalls and load balancers to ensure optimal network security and accessibility, and we also rely on exclusive security support. In addition, we constantly monitor new threats and release security patches immediately with new releases. We constantly and tirelessly strive to alleviate your security concerns, providing you with the peace of mind and protection you deserve, so you can focus on trading. Furthermore, despite all the encryption and protection systems we use, all Capta Trade accounts feature optional multi-factor authentication for increased security, a feature we strongly recommend all users enable.
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